PentaServices Terms of Service

Article 1 (Purpose)

These Terms of Service set forth the rights, obligations, and responsibilities between PentaServices (hereinafter referred to as the "Company") and its users regarding the use of server hosting, data center colocation, network line services, and other related infrastructure services (hereinafter referred to as "Services").

Article 2 (Definitions)

1. "User" refers to an individual or legal entity that uses the services provided by the Company under these Terms.
2. "Console" refers to the web dashboard where users can request, manage, and pay for services in an automated manner.
3. "Direct Contract" refers to a service usage contract individually concluded with the Company without using the Console.
4. "Price Plan" refers to the service usage fees and payment conditions provided by the Company.
5. "Terms" refers to these Terms of Service.
6. "Non-Refundable Products" refers to services such as network lines, dedicated servers, and colocation that have limited refund options once specific facilities and resources have been used or installation has begun.

Article 3 (Display, Effect, and Amendment of Terms)

1. These Terms are provided on the Company's website (pentaservices.co.kr), and users are subject to these Terms upon registration or contract conclusion.
2. The Company may amend these Terms when necessary within the scope of relevant laws, and the amended Terms will be announced on the website 7 days prior (30 days for significant changes) to the effective date.
3. If users do not agree with the amended Terms, they may discontinue service use and terminate the contract. Continued use of services after the amended Terms take effect will be considered acceptance of the changes.

Article 4 (Types and Provision of Services)

1. The Company provides the following services:
   • Server Hosting
   • Data Center Colocation
   • Network Line Services
   • Other infrastructure-related services provided by the Company
2. Service requests can be made through automated methods via Console or through direct contracts.
3. Service provision may be modified according to the Company's technical and operational policies, with prior notice of any changes.

Article 5 (Service Usage Contract)

1. Service usage contracts are concluded in one of the following ways:
   • Online application and payment through Console
   • Individual direct contract with the Company
2. The Company may refuse service provision in the following cases:
   • When the applicant provides false information
   • When service provision is impossible due to technical or operational reasons
   • When deemed inappropriate according to the Company's internal standards

Article 6 (Usage Fees and Payment)

1. Service usage fees can be checked on the Company's website and Console, and may be separately negotiated for direct contracts.
2. Users must pay service usage fees in advance or arrears, and the Company may suspend service or terminate the contract in case of overdue payment.
3. Service usage fees may include or separately charge Value Added Tax (VAT).
4. Users must bear separate installation fees if facility installation is required for service provision.

Article 7 (Refunds and Contract Termination)

1. Service Refund Conditions

   • The Company may refuse refund requests due to simple change of mind.
   • Even if users have not used the service after payment, costs incurred for service preparation and operation (installation fees, infrastructure preparation costs, etc.) are non-refundable.
   • Users may request a refund for the remaining usage period if technical defects occur and the Company determines that normal service provision is impossible.

2. Non-Refundable Products

   • The following services may be non-refundable due to their characteristics:
     1. Network Line Services
     2. Dedicated Server Rental Services
     3. Data Center Colocation Services
     4. Other services individually notified as non-refundable by the Company
   • Cancellation fees may apply for non-refundable products according to the contract.

3. Contract Termination and Cancellation Fees

   • If users terminate a contract with a commitment period early, the basic cancellation fee is 80% of the total amount payable during the commitment period.
   • The Company may charge cancellation fees when terminating service contracts due to user violations (Terms violation, illegal use, etc.), and users cannot object to this.

Article 8 (Limitation of Liability)

1. The Company is not responsible for service disruptions due to force majeure such as natural disasters, server failures, hacking, DDoS attacks, or other unavoidable causes.
2. The Company is not responsible for the loss or damage of data provided by users, and users should perform regular backups.
3. The Company is not responsible for actions performed by users through this service, and all responsibility for users' illegal actions lies with the users.

Article 9 (Personal Information Protection)

1. The Company collects minimal personal information necessary for service provision, and collected information is protected according to relevant laws.
2. The Company does not provide personal information to third parties without user consent.

Article 10 (Dispute Resolution)

1. In case of disputes related to these Terms, the laws of the Republic of Korea shall apply, and the jurisdiction shall be the court having jurisdiction over the location of the Company's headquarters.

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[Business Information]

• Company Name: PentaServices
• Representative: Sangyeop Han
• Business Registration Number: 707-22-02042
• Phone Number: 010-4337-2590
• Email: corp@pentaservices.co.kr
• Website: pentaservices.co.kr